Terms and Conditions

Returns Policy

A full refund will only be provided to any goods returned to us, unopened in their original packaging and within 15 days. Shipping expenses, in both directions, are not refundable.

If the goods you receive are faulty, we will replace those goods if they are returned to us within 15 days of purchase. Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost.

We can ot guarentee the product you return will be available, you will be offered a subsitute or refund, depending on the circumstances.

After 15 days returns and refunds are subject to our descretion.

Privacy

The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.

Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.

Delivery Times

We will process your order within 3 business days following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow upto 3 days for delivery or 5 days rural delivery.

Courier Charges

Charges for couriers are based on NZ Post pricing with an additional $1 added to cover packageing, printing etc.